Power Platform Case Study
Enterprise Laboratory Request Management
A centralized Power Platform solution designed to streamline laboratory service requests from submission through review, approval, assignment, work tracking, and completion.
Business Problem
Laboratory service requests were managed through fragmented and largely manual processes, making it difficult to consistently track status, coordinate approvals, maintain supporting information, and provide timely visibility into progress.
Solution
The solution centralizes request management with Power Apps and Dataverse, automates approval and notification logic with Power Automate, supports SharePoint-based collaboration, and provides a foundation for operational reporting.
Request Workflow
A six-stage lifecycle provides clear ownership and progress tracking.
Technologies & Capabilities
Power Apps
Model-driven application for structured laboratory request management.
Dataverse
Centralized data model, relationships, choices, assignments, and status data.
Power Automate
Approvals, conditional routing, notifications, assignment, and completion automation.
SharePoint / SPFx
Supporting collaboration and a custom laboratory operations dashboard.
Power BI
Foundation for reporting, analytics, and operational visibility.
Role-Based Access
Requester, Manager, Supervisor, Technician, and administrative experiences.